This summary is here to be read. If it and the terms below ever disagree, the terms below govern.
These Terms govern your purchase of FaeWorks services. FaeWorks is a trading name and is not itself a legal entity. "FaeWorks," "we" and "us" mean Lane-Hawn Consulting, LLC, a North Carolina limited liability company, which trades as FaeWorks. "You" means the individual buying, and the organization on whose behalf they buy.
By completing a purchase you confirm you are authorized to enter into these Terms on behalf of that organization, and to grant the access described in section 4.
Prices shown are exclusive of any applicable taxes. Where we are required to collect sales tax, VAT or GST, it is added at checkout.
Each FaeWorks product is a one-time build: a defined piece of analysis or configuration work, performed by us inside your HubSpot portal, delivered as some combination of a report, portal configuration, and documentation. The description on the product page at the time of purchase defines the scope.
It is not a subscription, not software you install, and not ongoing support. Anything beyond the described scope is a separate engagement.
We use artificial intelligence systems to perform this work. That includes third-party AI services which process your CRM data in order to analyze it, identify issues, draft configuration, and produce your deliverables.
By completing a purchase and granting the access in section 4, you authorize us to do that, and you represent that:
We do not submit your data to train any public AI model, and we require the same of the AI providers we use.
If you are unsure whether your organization permits this, ask us before you buy. If you buy and then discover it doesn't, tell us before work begins and we will refund you in full under section 7.
To perform the work you will provide us Partner Admin access to your HubSpot portal, and any software subscription level the work requires. You'll also give us timely answers when we ask questions — most delays come from here rather than from us.
We will use that access only to perform the work you've purchased. You may revoke it at any time; doing so before delivery ends the engagement and section 7 applies.
Performing the work requires us to read and, with your approval, write to data in your portal. We may hold a working copy for the duration of the engagement.
Changes we make in your portal are made with your approval, not silently.
We deliver within 5 business days. The clock starts when your portal access is confirmed working on our side — not when it is granted — because access that needs a permission change or a security review is the single most common source of delay, and it isn't one we control.
The 5 days assume reasonable responsiveness where the work needs a decision from you. If we're waiting on an answer, the clock pauses for as long as we're waiting, and we'll tell you at the time.
What the fee covers is the named build. Our work routinely surfaces problems beyond it — that's much of the point. Findings are always yours in full and at no extra cost. Fixing something outside the build you bought is a separate, priced piece of work you can accept or decline; it is never absorbed silently into the timeline.
If your portal turns out to lack something the work requires, we'll tell you promptly and either agree a revised scope or refund you under section 7.
"Begun" means we have accessed your portal or started analysis, whichever is first. We'll confirm that moment by email so it isn't ambiguous.
Yours. Everything created inside your systems — portal configuration, workflows, properties, reports, dashboards, documentation, and your data — is yours on creation. You keep it in every circumstance, including if you never work with us again. We don't disable, remove, or reclaim it.
Ours. The methods, check libraries, question banks, scoring rubrics, report architectures, templates, code and know-how we bring to the work remain ours. Buying a build doesn't license the engine that produced it, and doesn't entitle you to reuse it independently.
Where our pre-existing materials are incorporated into a deliverable and are necessary for you to use it, you get a perpetual, non-exclusive license to use them for that purpose, within your organization.
You agree that:
We do this work carefully and with real expertise, but we can't promise a business outcome. Analysis depends on the quality and completeness of the data in your portal, and we'll tell you plainly where your data is too thin to support a conclusion.
Deliverables are provided as-is beyond the correction right in section 7. To the maximum extent the law allows, we disclaim implied warranties, and our total liability for any claim arising from a purchase is limited to the amount you paid for it. Neither of us is liable to the other for indirect or consequential losses, including lost profits.
Nothing here limits liability that can't be limited by law.
Each of us will keep the other's non-public information confidential and use it only for this work. That obligation survives the engagement.
We may update these Terms. The version in force is the one published when you purchased, and we'll keep prior versions available on request.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Wake County, North Carolina.
If you have a signed Master Services Agreement with Lane-Hawn Consulting, LLC, that agreement governs and these Terms apply only where it is silent.
Questions, refund requests, or anything about your data:
Email: info@faeworks.com
Phone: (919) 627-7530
Post: 127 W Hargett St, Ste 301 PMB 486, Raleigh, NC 27601
Email is the fastest route and the one we watch.